Project Access Health Delivery Indicators Slide Narrative

Slides are in PDF format and show results from April 2002 through December 2006. Click on ITALICIZED titles below to see
corresponding slides. You must hit BACK in your browser to return to this list. To view the full slide presentation, click here.



STRUCTURE

1. Project Access Population Report

2. Project Access Provider Network Growth and Development

Total number of Physicians, Patients and Hospitals enrolled in PA per month

3. Community Care Coordination Services

Group of Care Coordination Service
Percentage of PA patients enrolled in Self Help group (patients are able to navigate trough the system without any coordinator) and in Community Care Coordination group (patients who need help from a CHW)

4. Donated Services

Total Value of Physicians, Hospitals and Ancillary donated services per month

5. Donated Services per Enrollee

Total Value of Physicians, Hospitals and Ancillary donated services per enrollee per month

6. Pharmacy Cost

Value of actual cost of prescription per enrollee per month in comparison to expected cost of prescription per enrollee per month

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PROCESS

7. Physician, Hospital and Ancillary Utilization

Rate of Physicians, Hospitals and Ancillary services billed per 100 of enrollee per month.
Number of physicians services billed / 100 PA enrollee/ per month
Number of hospitals services billed / 100 PA enrollee/ per month
Number of ancillary services billed / 100 PA enrollee/ per month

8. Community Care Coordination Utilization

a) Rate of Patients Contacts per Community Health Worker
b) Rate of Patients contacts per enrollee - Total number of contacts made by the Community Health Workers (CHW) per month / number of PA patients enrolled per month

9. Prescription Utilization

Rate of actual cost of prescription per enrollee per month: actual prescription utilization/number of PA enrollee.
Expected rate of prescription utilization per enrollee per month*: expected prescription utilization/number of PA enrollee.

*Expected rate of prescription utilization: 8/Rx/enrollee/year)

10. No-shows Rate

Primary care no-shows - Percentage of no-shows in one PA primary care office per month, in comparison to the national Norm (Family Medicine Study 2001 need the paper)

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OUTCOMES

11. Health Status Measures

a) Patient Satisfaction Survey - Mean and standard deviation of all the items. 5-point Likert scale labeled from very dissatisfied to very satisfied.
b) Patient Satisfaction Survey by Questions - Detailed survey results
c) Provider Satisfaction Survey - Mean and standard deviation of all the items. 5-point Likert scale labeled from strongly disagree to strongly agree.
d) Provider Satisfaction Survey by Questions - Detailed survey results

12. Clinical outcomes indicators

a) Community Diabetes Educator (CoDE) project - Hemoglobin A1C levels tracked on a quarterly basis
b) Community Mental Health Educator (CoMHW) - Enrollment growth
c) Emergency Department Study - Enrollment growth

13. Program Growth

14. With Gratitude

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